Grandma Lucy's :: Help zone

Help zone

FAQ

Shipping Information…

Continental United States (excluding Alaska):

·          $0.00 - $15.00: $5.99 shipping

·          $15.00 - $30.00: $7.99 shipping

·          $30.01 - $50.00: $9.99 shipping

·          $50.01 - $75.00: $11.99 shipping

·          $75.00 - $100.00: $13.99 shipping

·          $100.01 - $150.00: $15.99 shipping

·          $150.01 - $200.00: $17.99 shipping

·          $200.01 and up: $19.99 shipping



Alaska, Hawaii, or outside of the United States:

We ship via the United States Postal Service and would be happy to send you a quote prior to shipping your order.

 

Coupons…

We do offer promotional discounts as our way of thanking our valued customers.   Registered guests will receive notice of promotions via e-mail where we will provide you with a coupon code that can be applied during checkout.

 

Turnaround Times…

All retail orders should ship within 2-5 business days.   We will notify you if there are any delays.

 

Finding our products in a store near you…

We have amazing retailers throughout the country.   Please feel free to contact us with your zip code and we would be happy to locate one for you.   Please send e-mails to info@GrandmaLucys.com.

 

Phone orders…

You are always welcome to call in an order if you would prefer.   Our toll-free phone number is 1-800-906-LUCY.

 

Backorders…

If we happen to be out a one of the products you ordered, we will ship your order without it and send the backordered item when it becomes available at no extra charge.


Sales Tax...

All orders within California will be charged 7.75% sales tax.

 

Company Information…

This portion of our website is strictly for ordering purposes.   For additional information on our company and products, please visit www.GrandmaLucys.com  or www.BellaLucy.com

 

Facebook...

Grandma Lucy's is now on Facebook!  Please visit and join our group or become a fan.  Either way, you will be made aware of special offers and maybe even receive some FREE treats... Click HERE to join our group or HERE to become a fan!
 
Blog...
View all of our exciting news and events on our new blog -

 

Twitter…

Follow along with Grandma Lucy’s to hear more of our day to day activities by clicking HERE.   You may even be notified of some “Twitter Only” coupons…
 
Park Perks Program…

Are you already going to the dog park?   Why not share your favorite Grandma Lucy’s treats or food with your fellow pet parents to earn free products…

Join Grandma Lucy’s new Park Perks Program and we will send you product samples, coupons, etc. to pass out to your friends.   As our way of saying thank you for spreading the word, we will send you free treats or food for your pets!   Can you earn more – Of course!!   Every time one of your friends uses one of your specially coded coupons, we will e-mail you with a special coupon code of your own for anywhere from 10 to 50% off your purchase!  Click HERE to join.  

 
 

If you have any questions, please feel free to contact us.   Thank you!