Refund policy

If you are not completely satisfied with your recent purchase of Grandma Lucy’s please reach out to us at your earliest convenience.  We would like to make your Grandma Lucy’s experience the best it can be. If there is absolutely nothing, we can do to improve your experience you may receive a full refund for the purchase price within 14 days of the original purchase. This applies only to items purchased directly from grandmalucys.com. We will send you a free return shipping label for all authorized returns made through our online store. 

• Unfortunately, we are unable to accept return after 14 days from the original purchase date. We are unable to accept any return on expired products. 
• Orders purchased directly from grandmalucys.com in the past 14 days: Please email us at customerservice@grandmalucys.com or call us at 1-800-906-5829 to request a return. 
• Ship the product back to us in its original packaging, using the free shipping label provided. 
• Please allow 2 weeks for your return to be processes. Depending on your method of payment the time frame varies. 
• Return shipping cost is not included and will be deducted from the refund. If a shipping cost was paid on the original order, that will not be refunded. 
• Orders Purchased from an authorized reseller in the past 14 days: Please contact the reseller directly to arrange your return.