We started as many of you, concerned pet parents. At the time, Lucy our English Cocker Spaniel, was 11 years old and becoming extremely picky about what she would eat. We tried most treats on the market looking for one that was not only safe and healthy, but one that Lucy would eat. After little or no success, we began reading about what was in pet food and treats. We were surprised to find out the inferior quality of ingredients that are typically used in pet food products. As a result of these findings we began to home cook Lucy’s meals and treats.  Surprisingly for a dog that had become very picky, she loved her home cooked meals and treats. The next step seemed natural; we wanted to be able to offer to others the healthy and safe treats we were cooking for Lucy. Our ingredients and philosophy have not changed since we began in 1999. We remain committed to using only human-grade ingredients. We know that not everyone has time to cook for their pets as they wish they could. Grandma Lucy’s provides you with food and treats you trust and feel comfortable feeding to your pets because we are just like you, concerned and loving pet parents.  

Since we started back in 1999, we have always listened to our customer’s wants and needs when designing our new products. We are constantly making “wish lists” with the ideas of our supporters and then we take those lists and do our best to make them into a reality. Once we have laid out what we would like to create, we first make sure we are able to source all of the ingredients from the best suppliers available. Once we know we are able to deliver, we then work closely with veterinarians and nutritionists to ensure we are delivering a healthy product that meets all of the AAFCO guidelines. Once the original samples of the product are made, we send them off to our private lab to run tests to assure that all the levels are in fact correct. From there, we send samples to many of our loyal customers who inspired the new creations to get their feedback. If it doesn’t get rave reviews, we go back to the drawing board. It takes almost a year of testing, research and sampling before we release a product. We want to make sure we are offering the very best so that our supporters can continue to trust that we are bringing them a safe and healthy product. 

Since we started back in 1999, we have always listened to our customer’s wants and needs when designing our new products. We are constantly making “wish lists” with the ideas of our supporters and then we take those lists and do our best to make them into a reality. Once we have laid out what we would like to create, we first make sure we are able to source all of the ingredients from the best suppliers available. Once we know we are able to deliver, we then work closely with veterinarians and nutritionists to ensure we are delivering a healthy product that meets all of the AAFCO guidelines. Once the original samples of the product are made, we send them off to our private lab to run tests to assure that all the levels are in fact correct. From there, we send samples to many of our loyal customers who inspired the new creations to get their feedback. If it doesn’t get rave reviews, we go back to the drawing board. It takes almost a year of testing, research and sampling before we release a product. We want to make sure we are offering the very best so that our supporters can continue to trust that we are bringing them a safe and healthy product. 

This is why we started Grandma Lucy’s back in 1999. When we read about the inferior ingredients most pet food companies were using in pet food, we knew we wanted to offer them something better. They are not just pets but members of the family and they deserve more. We never use “feed grade,” “animal grade” or “inedible” ingredients.   

They sure are! We have all of our ingredient suppliers sign a contract stating that all of their products are GMO free and human-quality. 

No they are not. 

No. All of our meat is lean muscle meat. 

Yes. This is part of the Vendor Promise we require all of our suppliers to sign stating that there is no added hormones. Some hormones are naturally occurring in all meats. 

We remain committed to using only human-quality ingredients. We have had all of the suppliers we purchase from have sign Vendor Promises to ensure the following: 

Simply scoop out the desired amount of food, add 1 to 2 cups of warm water per cup of food, wait 3 to 5 minutes (or less if your pet just can’t wait) and serve! Leftover food can be saved in the refrigerator for up to 48 hours. 

It has always been our number one priority to make all of our freeze-dried food and treats in small batches in our own manufacturing facility. This is the only way we know that we can keep a close eye on production, materials and finished product. We both still make it a point to know every material that is coming into the building and what supplier it is coming from to ensure the safest product available. Over the years, we have adopted a strict HACCP plan to ensure that our manufacturing process is safe from start to finish. We have SOPs in place for each product that we manufacture. These have detailed instructions structured around the safe food handling guidelines established by the USDA and the FDA. Our SOPs ensure that all ingredients are checked upon arrival, stored properly, prepared safely, packaged and prepared to reduce the risk of cross contaminations so that we can make sure pets with food allergies are not exposed to a different protein that may be used in one of our other foods. Our machines are cleaned and sanitized daily. 

Our recipes follow our 2-step braising/freeze-drying process which means our meats are lightly cooked before freeze-drying to eliminate the harmful bacteria found in raw meats. Our gentle freeze-drying process removes 92% of the water contained in our ingredients leaving food that is lightweight, compact, and shelf-stable without the use of refrigeration and preservative-free. Freeze-Drying, as compared to other drying processes such as dehydrating or air drying, is better at retaining the characteristics of raw food. It is well known that the process retains more flavor components and results in reconstituted textures that most closely resemble the original meats and vegetables. Freeze-drying makes fresh food available and convenient when you need it! 

Simply scoop out the desired amount of food, add 1 to 2 cups of warm water per cup of food, wait 3 to 5 minutes (or less if your pet just can’t wait) and serve! Leftover food can be saved in the refrigerator for up to 48 hours. 

Another very important aspect of our food is its’ consistency.  During development, we wanted to be sure that our food more resembled a diet you would make for your pets at home if you had the time.  It needed to be hearty and more like stew instead of a soup-like mixture.  The only way to achieve this was by utilizing our freeze-drying technology. Using dehydrated ingredients would have forced us to completely grind up our ingredients in order to assure a quick rehydration.  Freeze-dried foods can be easily rehydrated with warm water in a short amount of time keeping the food simple and convenient.  The freeze-drying process also locks in all of the natural flavors and nutrients without the use of preservatives giving it an extended shelf-life without the use of refrigeration. 

We recommend rehydrated Grandma Lucy’s recipes with warm/ hot water. The food will rehydrate in just a matter of minutes with the aroma that your pet will instantly smell. Our freeze-dried recipes can be reconstituted with cold water as well but may take longer to fully rehydrate.   

This one comes down to your pet’s preferences. We recommend rehydrating our recipes with equal amounts of water. For examples 1 cup of food is rehydrated with 1 cups of water. If your pet prefers the consistency soupier you can increase the amount of water. 

You are able to make as much or as little of our food at a time. If you would like a small amount to add as a topper rather than having to open and store a can in your refrigerator, you can! If you would like to make a portion just for breakfast and another portion later for dinner, you can! Grandma Lucy’s foods are so simple and flexible. If you do have some leftover food (even though most dogs never leave an ounce of Grandma Lucy’s behind, you can store this food in your refrigerator for up to 48 hours.  

We recommend slowly transitioning our food over about 9 days. Start with ¼ of Grandma Lucys mixed with ¾ your dog's previous kibble, feed that for 3 days then increase to ½ and ½ for another 3 days. Lastly feed ¾ of Grandma Lucy’s with ¼ previous food. This transition can be done slower or faster depending on your dog’s stomach and preferences. For more information, please check out our blog on rotational feeding. 

All types of food have a shelf-life of 18 months and the treats have a shelf-life of 14 months. 

Yes – All of our foods that include protein already in the food meet all of the AAFCO requirements for all life stages. Our Pre-Mixes do not include a meat or protein so these diets are not complete and balanced until the protein of your choice is added. 

Every dog has different requirements according to their age, activity level and weight but we recommend a 1 to 1 ration for raw or cooked meat to dry food. This would mean you add one pound of meat for each cup of dry food prior to adding water. 

All of our recommended feeding guidelines are listed on the food bags themselves or on our website. Each recipe is different and based on the daily calorie requirement for each dog’s age, weight and activity level. 

Yes and we actually recommend switching proteins with each new bag purchased. Allowing dogs to switch proteins helps to not build an allergy. Since each of our food lines have the same base formula, you are able to easily switch between proteins. If you would like to switch between the three different lines of food, we do recommend a slight transition period in-between of mixing the two food varieties together. Some dogs with little stomach sensitivity can switch between the foods with no problems but, just in case, we do recommend a short transition time. 

We recommend that pet owners take 9 to 12 days to transition their pets over to Grandma Lucy’s foods from kibble. The slower the better starting with a ¼ Grandma Lucy’s portion to a ¾ portion of the old food and feed like this for 3 days. Next, increase to ½ and ½ for another 3-5 days. Lastly feed ¾ of Grandma Lucy’s with ¼ of the previous food. Slowly increase the Grandma Lucy’s portion each day. If the pet starts to have a reaction, slow down the transition. Transitioning from another dehydrated or freeze-dried diet may take less time. 

Yes of course! We highly recommend trying a sample before purchasing a full-size bag of food. Our samples are available for almost all food recipes. 

No, our Organic oven baked treats do not contain meat and come in a variety of recipes!

They are line-caught! 

Grandma Lucy’s Return Policy 

All orders placed in the contiguous 48 United States and DC on grandmalucys.com over $50 will receive free shipping.  

We us USPS and UPS to ship our orders. If you need a specific carrier please contact customerservice@grandmalucys.com.  

All orders placed on grandmalucys.com should ship with 2-9 business days. We recommend contacting your Grandma Lucy’s representative for further explanation.

Please note during the holiday season fulfillment times may exceed 9 business days. All orders placed on the Grandma Lucy's website are fulfilled from our kitchen in California.   

We are partnered with many amazing Independent Pet Retailers throughout the country. All products sold on our site have fixed shipping costs, so in many cases, you will be able to find our products at a lower price through one of our Authorized Dealers. For a list of stores that carry our products near you, visit our Store Locator page and search your zip code. If you are looking for a specific product, we recommend calling the store first.